FAQs

What should I do if my SPICE account is locked?

You may use the unlock account function, else you can wait 30 minutes for the account to be automatically unlocked. If this happens to you often, please ensure that your stored password is updated in the Wi-Fi and applications across all your devices, as these resources may repeatedly try to sign in using an old password, causing your SPICE account to be locked out.

How can I reset my ichat account password?

Reset your SPICE account password here and your ichat account password will be synchronised within 5 minutes.

How do I ensure a secure password is chosen?

  1. At the minimum, your password must be at least 12 characters in length, and consist of at least 3 of the following 4 categories:
    1. Special or non-alphanumeric characters (e.g. symbols)
    2. Numeric characters (0-9)
    3. Uppercase letters (A-Z)
    4. Lowercase letters (a-z)
  2. The password must not contain your SPICE account name, or any part of your name.
  3. You should not re-use your last 3 passwords.
  4. You should only change your password once every 24 hours.
  5. The password should not contain anything that can be easily associated back to you, e.g. NRIC, FIN, passport number, mobile phone number, birthday, etc.
  6. The password should not be a dictionary word by itself. Rather, you should ideally create a phrase that only means something to you, such as “I want 2 visit Europe with my family and friends next year”, and then create an acronym of that phrase “Iw2vEwmfafny” to form the password.
  7. Do not share the same passwords as the ones you use in your personal accounts e.g. Google.

I am a new staff/student of SP. What do I need to do?

If this is your first time logging into SPICE services using your SPICE account, you will need to reset the password first. Click here to reset password.

Which Acceptable Use Policy (AUP) is applicable to me?

There are three AUPs, one of which will be applicable to you.

AUP: Applies to:
Acceptable Use Policy - for Staff All SP staff, including insourced, part-time, and adjunct-lecturers.
Policies Governing the Use of Computer Resources - for Students All SP students.
Acceptable Use Policy - for Visitors Visitors and guests of SP, e.g. contractors.


Password Advisory

  • Your password must be at least 12 characters in length, and consist of at least 3 of the following 4 categories:
    • Special or non-alphanumeric characters (e.g. symbols)
    • Numeric characters (0-9)
    • Uppercase letters (A-Z)
    • Lowercase letters (a-z)
  • The password must not contain your SPICE account name, or any part of your name.
  • You should not re-use your last 3 passwords.
  • Please remember to update your password stored in other devices.

Need additional help?