SP Identity Management System (IDMS)

SP IDMS Information>> Unlock SPICE Account

Reasons for a Locked Account

Unlocking Your Account

Unlocking vs. Resetting

Unlocking Your SP Account

Why is your account locked?

You may find your account locked if

  • You have tried to login using invalid passwords and exceeded the maximum retries allowed
  • Someone else attempted to use your User ID to log in using invalid passwords

To protect your account against malicious attacks, once your account is locked, you will not be able to log in using your User ID.

How to unlock your account?

If you remember your password, you may unlock your account by following the steps provided here.

If you have forgotten your password, you will need to reset your password before you can unlock your account.

What is the difference between Unlocking Account and Resetting Password?

If your account has invalid login attempts exceeding the maximum retries allowed, then your account will be locked. If you can still remember your password, you may unlock your account by following the steps provided here.

If you have forgotten your password, follow the instruction provided here to reset your password.

IDMS Features

features1 An easier unlock account function features2 Activate your account and reset password using SMS or your Singpass features3 Get SMS reminder alert for password change

Information


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Need Additional Help? Contact the SPICE Service Desk Phone: +65-6772-1260 or ServiceDeskMail@sp.edu.sg

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