Reasons for a Locked Account
Unlocking Your Account
Unlocking vs. Resetting
Unlocking Your SP Account
You may find your account locked if
To protect your account against malicious attacks, once your account is locked, you will not be able to log in using your User ID.
If you remember your password, you may unlock your account by following the steps provided here.
If you have forgotten your password, you will need to reset your password before you can unlock your account.
If your account has invalid login attempts exceeding the maximum retries allowed, then your account will be locked. If you can still remember your password, you may unlock your account by following the steps provided here.
If you have forgotten your password, follow the instruction provided here to reset your password.
|An easier unlock account function||Activate your account and reset password using SMS or your Singpass||Get SMS reminder alert for password change|
|Manage identity||User guides||FAQ|
|Unlock SPICE||Security||Known errors|
Need Additional Help? Contact the SPICE Service Desk Phone: +65-6772-1260 or ServiceDeskMail@sp.edu.sg
Refer here for service desk operating hours.